terms of sale

1. Who these terms are between

These terms are between Vellum Dynamics, LLC ("Vellum," "we," "us"), and the business that buys a plan ("you").

By checking the box at checkout and paying, you agree to these terms. The person who checks the box confirms they have authority to bind the business.

These terms cover what you buy. Use of our website is covered by our Website Terms. How we handle personal data is covered by our Privacy Policy.

2. Your plan

Your plan is the package shown on the order page when you bought it: Reviews, Front Desk, Everything, or Website, plus any add-ons you chose. The order page and your receipt list what your plan includes.

3. Price and billing

• No setup fee. You pay the monthly price shown at checkout. Nothing else to start.

• Billing date. Your first payment starts your first month. Setup happens inside that month. You are billed again on the same day each month.

• Payment method. You authorize us to charge the card or account you give us every month until you cancel.

• Failed payments. If a payment fails, we will let you know and retry. If it is not resolved within 7 days, we may pause your service until it is.

• Taxes. Prices do not include any sales tax that applies. Where tax applies, it is added at checkout.

4. Changing your plan

You can change your plan or add or remove add-ons in any month. Use the Change My Plan form or contact us.

Your new plan and its price start on your next payment date. Nothing is prorated.

5. Cancelling

• No contract. There is no minimum term.

• How to cancel. Use the Change My Plan form, email [email protected], or call (208) 551-5477. You can cancel online without talking to anyone.

• When it takes effect. Your service runs through the end of the month you already paid for. You will not be billed again.

• We confirm every cancellation in writing.

6. Refunds and the Reviews promise

• Monthly payments are not refunded. When you cancel, you keep service through the end of the paid month instead.

• The Reviews promise. More new reviews in your first 60 days than the 60 before. If not, I refund month two.

  • "First 60 days" starts on your first payment date.

  • "The 60 before" is the 60 days before your first payment date.

  • Both counts are new Google reviews on your Google Business Profile. We record your starting count on your first payment date.

  • If the promise is not met, we refund your second monthly payment. Ask for it by contacting us within 30 days after day 60.

7. Getting started

Most accounts are live within 72 hours to one week after we receive your onboarding form and the access listed in section 8.

8. What we need from you

• Manager access to your Google Business Profile.

• Your past customer list, if your plan includes reviews or reactivation.

• Accurate business details: hours, services, prices, service area, and anything you do not offer.

• The business information needed to register your texting number with phone carriers.

• Timely answers when we need an approval.

If we are waiting on something from you, the work waits too.

9. Messaging and consent

Your plan sends texts, emails, and calls to your customers in your business's name.

• You confirm that the people on any list you give us agreed to hear from your business, as required by the Telephone Consumer Protection Act and similar laws.

• You are responsible for the content of any message you write or approve.

• Every text includes your business name. Customers who reply STOP or unsubscribe stop receiving that channel.

• Do not use the service to send messages to people who have not agreed to hear from you.

10. AI features

• Your Front Desk assistant tells callers it is an automated assistant, unless you choose otherwise and the law allows it.

• AI can make mistakes. Review its settings, the answers it gives, and its call transcripts.

• The assistant is not an emergency service. Callers with an emergency should call 911.

• Some advanced AI features are billed by use on top of your plan. You choose at onboarding between paying by use with a limit you set, or a flat monthly AI plan.

• Health care businesses. Do not send protected health information through the service unless you have purchased the HIPAA compliance option.

• Review replies. You choose at setup whether replies post automatically or wait for your approval. Reviews under 4 stars never get an automatic reply. We text you a suggested reply first.

11. Your website

• Your website is hosted on our platform while your plan is active.

• If you cancel the website, it does not transfer to another host and its content is not handed over. It would need to be rebuilt elsewhere.

• Your contacts go with you (see section 12).

• You are responsible for owning and renewing your domain name.

12. Your data

• Your customer lists are never sold or shared.

• When you cancel, we export your contacts to you on request, then delete your customer lists from our systems within 30 days.

• We use your data only to provide your service.

13. Ownership

• Yours: your business name, logo, photos, content you supply, and your customer data.

• Ours: our systems, templates, workflows, scripts, and website designs.

• You let us use your name, logo, and content only to provide your service.

• You let us list your business as a client. You can opt out any time by contacting us.

14. Third-party services

Your service runs on third-party platforms, including phone carriers, messaging and email providers, AI providers, and Google. Their own terms and rules also apply.

• We are not responsible for their outages, policy changes, or decisions, including Google removing reviews or carriers filtering messages.

• If a provider requires us to suspend or restrict your account for a violation of its rules, we will.

15. What we do not promise

Except for the Reviews promise in section 6, we do not guarantee specific results, including rankings, review counts, calls, bookings, or revenue.

The service is provided "as is." To the extent the law allows, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

16. Limit of liability

To the extent the law allows:

• Neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data.

• Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

17. Indemnity

You will defend and hold us harmless from claims that arise from:

• messages sent to contacts you supplied without their consent,

• content you supplied or approved, or

• your breach of these terms or the law.

18. Suspension and ending service

We may suspend or end your service if:

• payment is not resolved under section 3,

• you break section 9 or the law, or

• a third-party provider requires it under section 14.

Where we can, we warn you first and give you a chance to fix it. If we end your service without cause, we refund any unused part of the month.

19. Changes to these terms

We may update these terms. We will email you at least 30 days before a change to price or cancellation terms takes effect, along with how to cancel. Other changes take effect when posted. The version you accepted is recorded on your account.

20. Governing law

These terms are governed by the laws of the State of Idaho. Any dispute will be handled in the state or federal courts serving Kootenai County, Idaho.

21. General

• These terms, your order, and the documents they link to are the whole agreement.

• If a section is found unenforceable, the rest still applies.

• Neither party is liable for delays caused by events outside its reasonable control.

• You may not transfer this agreement without our written consent.

• Sections 6, 11, 12, 13, 16, 17, and 20 survive cancellation.

22. Contact

Vellum Dynamics, LLC

827 W Prairie Ave Hayden, ID 83835

[email protected] · (208) 551-5477